Frequently Asked Questions

You have 30 calendar days to return/exchange a defective item from the date you purchased it. To be eligible for a return/exchange you must provide a receipt, the product and packaging. If deemed defective, the product will be replaced.

*Flower/concentrates are excluded from this return/exchange policy*

*Silver State Relief reserves all rights*

Sparks: Open Daily 8AM – 10PM

Fernley: Open Daily 8AM – 9PM

Sign up for our rewards! We send texts out whenever there’s something exciting going on—don’t worry, we don’t like spam either and we won’t text you too often. We also have daily deals going on every day. Check them out here.

There is a 2.5oz limit in the state of Nevada.  Recreational edibles are capped at 100MG per edible. Find more information on your purchase limit here.

Sign up for our rewards! We send texts out whenever there’s something exciting going on—don’t worry, we don’t like spam either and we won’t text you too often. We also have daily deals going on every day. Check them out here.

Any adult over the age of 21 with a valid ID can purchase cannabis in Nevada.

Medical patients that are 18+ may shop, as long as the medical card and ID are valid and presented together. Minors under 18 may come in with a parent/guardian ONLY IF the minor has a valid medical card and ID AND the accompanying adult has a valid caregiver card and ID.

Sign up for our rewards! We send texts out whenever there’s something exciting going on—don’t worry, we don’t like spam either and we won’t text you too often. We also send out a monthly newsletter with the relevant information for the month. You can also follow us on social media!

For everyone:

10% off for veterans

15% off for industry

Medical Only Discounts:

10% off for first time patients

10% off for seniors

10% off for veterans

15% off for senior/veterans

Yes! We accept medical cards from out-of-state, however the ID and medical card must match states. Example: We cannot take a California medical card with a Nevada ID.

Find more info here.

For a faster and more convenient experience, we have replaced curbside pickups with drive-thru pickups.

In-store? Check in at our front desk and proceed to the pick-up line on the salesfloor.

Drive-thru? (Sparks only) Find our drive-thru window accessible through the back of our building in Sparks and someone will help you promptly. We are unable to modify, change, or place orders at the window.

Curbside? (Fernley only) Pull up to one of our designated curbside parking spaces and let us know you are here by clicking “here” on the iHeartJane order on your phone, or give us a call!

After you get that “ready” text you can swing by! Orders held for 24 hours will be placed back.

We are cash only at this time.

No. Due to state regulations, the person who placed the order must be the one to receive it.

Yes! We will notify you with any updates via text message.

There is a 2.5oz limit in the state of Nevada.  Recreational edibles are capped at 100MG per edible. Find more information on your purchase limit here.

Any adult over the age of 21 with a valid ID can place an order. Medical patients that are 18+ may place an order, as long as the medical card and ID are valid and presented together.

Any time of day! If we’re closed, we will begin to fulfill your order as soon as we open.

Our apologies! Sometimes phone providers don’t like cannabis and will block our texts. Please give us a call or email to check on any updates. You can also wait 15 minutes and we’ll have it ready.

You are able to place a same day or next day order! You can pick one of several delivery window times on the day of your choosing. Each slot is 2 hours long. Our delivery driver will make their way to your front door within your time slot.

We are cash only at this time.

No. Due to state regulations, the person who placed the order must be the one to receive it.

Yes! We will notify you with any updates and when your delivery driver is close via text message.

There is a 2.5oz limit in the state of Nevada.  Recreational edibles are capped at 100MG per edible. Find more information on your purchase limit here.

1oz is the legal limit per delivery order. You may place multiple orders in a day totaling no more than the 2.5oz legal limit as long as the orders are during separate time slots.

Any adult over the age of 21 may get a delivery order. Please note we are only able to deliver to private residences such as houses and apartments.

Any time of day! If we’re closed, we will begin to fulfill your order as soon as we open.

Points are awarded for every untaxed dollar spent at any of our locations. You can use the points to redeem various rewards. Points are stackable! When you want to use your points, simply let your budtender know and we’ll add your reward to your purchase. Points expire 6 months from the purchase date.

250 Points:

Infused Pre-Roll or a .5g Silver State Relief Concentrate

500 Points:

Choose between: $20 off (pre-tax total), 4 pack of Phantom Farms pre-rolls, or 1/8th of Phantom Farms flower

1,000 Points:

Choose between: $50 off (pre-tax total) or 1/2oz of Phantom Farms flower

Extras:

Get a pre-roll on your birthday, deals sent to you based on the products you like, and a penny pre-roll for signing up!

Let your budtender know you want to use your points. If you’re ordering online, leave a note on your order.

Yes, you can, just place a note on your order and we’ll get it taken care of.

Yes. Unused points will expire 6 months after the purchase.